Is that extra?

Set up a new hire

In the monthly

Their sign-in, email and access are set up as part of the monthly. Your monthly then counts one more person.

Get a new hire’s computer ready

In the monthly

Setting it up is in the monthly: your standard build, security, apps and sign-in. The computer itself is hardware, billed as bought.

Someone left. Shut off their access.

In the monthly

We close their sign-ins, free up their licenses the day they leave, and wipe or reassign their computer.

Reset a password

In the monthly

Call or email the help desk. Help desk support is unlimited, with no per-ticket charges.

Change what someone can open

In the monthly

Access to folders, shared drives and apps changes as roles change. That’s everyday help desk work.

Add a shared mailbox or email group

In the monthly

Shared inboxes, distribution lists and extra addresses are everyday help desk work.

Email isn’t working

In the monthly

Sending, receiving, Outlook or webmail, on a computer or a phone: it’s help desk work, in the monthly.

Help with Microsoft 365 or Teams

In the monthly

Questions and problems with Word, Excel, Teams, OneDrive and SharePoint are everyday help desk work.

A computer is slow or acting up

In the monthly

We connect remotely, find the cause and fix it.

Our main business app is acting up

In the monthly

We troubleshoot it and work the problem with the software maker’s support for you.

Software you don’t support yet

In the monthly

We still own the problem. We work it with the software maker’s support and keep you updated.

Install software we already own

In the monthly

Installing and updating software you’re licensed for is in the monthly. New licenses are billed as bought.

Keep everything patched and up to date

In the monthly

Operating system updates, security patches and firmware are applied on schedule and tested first.

The yearly update to our tax or practice software

In the monthly

We handle the annual upgrades and keep it running while the whole office is in it.

Help someone working from home

In the monthly

Every computer gets the same management and same-day remote support, at home or in the office.

Buy a new laptop or computer

Billed as bought

We recommend the right model, you approve it, and it lands on your monthly invoice. Setting it up is in the monthly.

A computer needs repair

In the monthly

We troubleshoot it and run the warranty claim: open the case, ship it and chase the replacement. Repairs outside warranty are quoted first.

A laptop is lost or stolen

In the monthly

We lock and wipe it remotely, and the drive is encrypted, so the data can’t be read. A replacement is billed as bought.

Set up work email on a phone or tablet

In the monthly

Phones and tablets are enrolled and managed, and can be wiped remotely if one goes missing.

Set up a new printer

In the monthly

Setting it up and connecting everyone is in the monthly. The printer itself is hardware, billed as bought.

The printer won’t print

In the monthly

Drivers, print queues and connections are ours. If the printer itself needs repair, we deal with its maker or your copier company.

New monitors, docks or keyboards

Billed as bought

Accessories are hardware, billed as bought with your OK. Setting them up is in the monthly.

Replace computers that are getting old

Billed as bought

The new computers are billed as bought, with your OK on each one. We plan the swap with you and retire the old ones securely.

Get rid of old computers safely

In the monthly

We wipe them securely and arrange responsible recycling. Any recycler’s fee is quoted first.

The Wi-Fi is down

In the monthly

Call us. We find the cause and fix it, and if it’s a vendor’s equipment, we deal with them.

The internet is down

In the monthly

We work it with your internet provider so you don’t sit on hold. Our monitoring often spots a carrier problem early.

The phones are acting up

In the monthly

We handle your phone provider for you: outages, call routing and account changes. You call us, not three 800 numbers.

A firewall or VPN problem

In the monthly

Settings, firmware and support tickets with the firewall maker are ours to handle.

Change our domain or DNS settings

In the monthly

DNS and domain settings are help desk work. Your domain’s yearly registration fee is separate.

Add a network jack or run new cable

Quoted first

A cabling contractor does the work, quoted before they start. We schedule it, coordinate it and check it.

Replace the firewall or Wi-Fi equipment

Quoted first

New network equipment is billed as bought, and swapping it in is quoted before we start.

Move to a new phone system

Quoted first

Choosing and moving to a new phone system is a project, quoted up front. The phones are billed as bought.

Set up MFA

With an add-on

Multi-factor sign-in comes with Cyber+ and Virtual CISO. We set it up for everyone and help anyone who gets stuck.

Phishing training

With an add-on

Security awareness training, with practice phishing emails, comes with Cyber+ and Virtual CISO.

Someone clicked a bad link

With an add-on

Call us right away. With Cyber+ or Virtual CISO, EDR and a 24/7 security operations center are already watching, and we move to contain it.

Antivirus and EDR on every computer

With an add-on

Antivirus and EDR come with Cyber+ and Virtual CISO. Managed IT on its own includes basic monitoring.

Filter spam and fake emails

With an add-on

Email filtering comes with Cyber+ and Virtual CISO.

Watch for our passwords on the dark web

With an add-on

Dark web monitoring comes with Cyber+ and Virtual CISO.

Write our security policies

With an add-on

Policy development comes with Virtual CISO, along with compliance management and quarterly security reviews.

An insurer’s security questionnaire

With an add-on

With a security tier, we answer the technical questions and keep the proof insurers ask for. Virtual CISO adds the policy work.

A penetration test

Quoted first

We show you the scope and the price before it’s scheduled.

HIPAA documentation and controls

With an add-on

The HIPAA package is a set $500 a month for the extra documentation, auditing and controls regulated work needs.

Records and controls for financial rules

With an add-on

The financial compliance package is a set $500 a month for the extra documentation, auditing and controls regulated work needs.

Restore a deleted file

With an add-on

Our team restores it from your backups. Backup comes with RapidRestore or ArchiveVault, priced per person.

Our server crashed

With an add-on

On RapidRestore, our team brings up a copy of your server from backup, typically in about 2 hours. ArchiveVault restores take longer.

Test that our backups actually work

With an add-on

Backups are verified, and our team runs restore tests on a schedule.

Back up our Microsoft 365 email and files

With an add-on

Backups cover servers, computers, Microsoft 365 and your business data.

Run our server in your datacenter

With an add-on

Hosted servers in our Tampa and Dallas datacenters run $175, $250 or $350 a month each, by size. Moving it there is quoted first.

A new server, or replacing an old one

Quoted first

We model the real total cost of the options first, then quote the project.

Move to the cloud

Quoted first

We model the real total cost before you move anything, then quote the move. Cutovers are scheduled for off-hours.

Roll out a new program to everyone

Quoted first

Choosing and rolling out new software for the whole office is a project, quoted up front. Its licenses are billed as bought.

Move to a new office

Quoted first

An office move is a project. We plan the IT side with you and quote it up front, including any cabling and new internet service.

Help us use AI, like Copilot

Quoted first

AI work is scoped and quoted up front, starting with a free AI audit. Copilot licenses are billed as bought.

Planned work after hours or on a weekend

Quoted first

Work scheduled outside business hours, like a cutover, is planned with you and quoted up front.

Add a Microsoft 365 license

Billed as bought

Licenses are billed as bought. Setting the person up is in the monthly.

A licensing true-up or renewal

Billed as bought

The licenses are billed as bought. We review every true-up and renewal before it auto-renews, so you only renew what you use.

Our software and cloud bills are too high

In the monthly

Start with a free spend review. After that, we right-size licenses and cloud with your OK on every change.

We call a lot. Will it cost more?

In the monthly

No. There are no per-ticket charges, and help desk support is unlimited.

We won’t call much. What are we paying for?

In the monthly

Most of the monthly is work you never have to ask for: 24/7 monitoring, patching, documentation and planning with your vCIO.

A planning meeting, like a quarterly review

In the monthly

Your vCIO builds your technology roadmap and budget with you. Those planning meetings are part of the monthly.

A copy of our passwords and documentation

In the monthly

It’s yours. Every password, configuration and network diagram is documented, and it leaves with you.

Someone on site, in Florida or around Pittsburgh

In the monthly

We support clients on site across Florida, from Tallahassee to Miami, and around Pittsburgh, and can be there the same day when something can’t wait. The visit is part of the monthly; travel is passed through at cost, usually just mileage.

Someone on site anywhere else

Quoted first

Outside Florida and the Pittsburgh area, we plan on-site work with you up front.

Something breaks after hours

In the monthly

Monitoring runs 24/7, and getting you running again is part of the monthly, day or night.

Take over from our current IT company

Onboarding

Onboarding covers discovery, deployment, documentation and team training, as a one-time fee scaled to your size.

Get the passwords from our old IT person

Onboarding

We sit down with your current IT person and take the keys over cleanly.

Document everything when we start

Onboarding

A full record of your setup, from devices and apps to vendors and licenses, is built during onboarding.

Fix what’s broken when we start

Onboarding

Critical issues we find in the first assessment are fixed during onboarding.

Pay for onboarding over time

Onboarding

Many clients spread onboarding over a 12 to 18 month term.