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What your quarterly review covers

Every quarter, we sit down with you and walk through what we did, what we found, what it cost and what comes next. Here’s a full sample, so you can see it before you sign.

Read the sample 1-833-705-6669

Sample: a made-up 25-person office. Every number, date and detail in this review is illustrative. None of it is client data.

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Hover or tap any figure to see what it means for you.

DiversicomSample: a made-up 25-person office

Quarterly review

July, August and September 2026Walked through with you at your October sit-down

Prepared by your Diversicom team for your quarterly sit-down. Questions any time: 1-833-705-6669.

The short version, for the owner

A quiet quarter, which is what you pay us for. Your team asked for help 96 times, and every call reached a real person, in about 15 seconds on average. Backups ran every night, and in September we proved one works by bringing your file server back in under two hours. The one real disruption was August’s internet outage, which is why our first recommendation is a backup line. Two decisions need you: that line, and replacing your two oldest computers. Everything else is handled.

Prepared for
Sample: a made-up 25-person office
Covers
July 1 to September 30, 2026
Walked through
At your office, October 2026
Next review
January 2027
Prepared by
Your Diversicom team, Tampa
Your services
ManageFortifySafeguard
Read with
The owner and the office manager
Figures
Illustrative. Not client data.

1. The quarter at a glance

Every serviceIllustrative figures

Six numbers that tell you how the quarter went. Each one has its own page further on.

For the owner A good quarter. One thing to decide: a backup internet line, so an outage like August’s can’t stop the office again.

Requests handledSection 2

96

41 calls, and 55 emails and portal requests.

Illustrative.

For the owner A normal quarter for an office your size. The busiest week was your new hire’s first.

Time to a real personSection 2

15seconds, on average

Every call reached a person. The longest wait was 52 seconds.

Illustrative.

For the owner When your team called, a real person on our team picked up, in about 15 seconds on average.

Computers up to dateSection 4

27of 28

The one behind is the spare laptop, switched off in a drawer since August.

Illustrative.

For the owner Every computer in use has its security fixes. The one exception isn’t being used.

Nightly backupsSection 5

92of 92 nights

One ran late on August 14, during the outage, and finished that night.

Illustrative.

For the owner Every night of the quarter has a good copy, kept in our Tampa and Dallas datacenters.

Accounts with a second sign-in stepSection 6

25of 26

The one without it is the copier’s scan mailbox. It only works from your office.

Illustrative.

For the owner A stolen password alone can’t open any account that matters.

Software spendSection 7

$112a month back

Five licenses nobody was using, cancelled. That’s $1,344 a year.

Illustrative.

For the owner You’re no longer paying for software nobody uses. We check again every quarter.

2. Requests, and how fast a person answered

ManageIllustrative figures

Your team asked for help 96 times: 41 calls, and 55 emails and portal requests. Every call reached a real person, in about 15 seconds on average. 84 of the 96 were fixed the same day.

For the owner Your people got help fast and went back to work. Nothing here needs you.

Requests by weekEach column is one week, starting on the date below.

Illustrative.

For the owner Busy weeks line up with things you’d expect: the outage, and a new person starting.

What people asked forRequests by type, week by week. The total for the quarter is on the right.

Passwords and sign-ins22

Email and calendars17

Internet, Wi‑Fi and phones17

Software and apps15

Printers and the copier14

People starting, leaving, moving11

Illustrative.

For the owner Printer problems stopped after we fixed the copier in August. That’s time your team gets back.

How long until a person answeredEvery call this quarter, one dot each, by seconds waited.

Illustrative.

For the owner Every call reached a real person, in about 15 seconds on average.

Fixed the same dayOne square per request.

Illustrative.

For the owner Most things were fixed the day they came in. The rest waited on someone else, and we chased them.

3. What we fixed and changed

ManageIllustrative figures

Some of this your team asked for. Some of it they never saw. All of it is written up in your documentation.

For the owner A quiet quarter still takes work. This is what that work was.

Changes, July to SeptemberDated, in the order they happened.
  1. Jul 9Front desk computer replaced. Set up and ready before 8 AM.
  2. Jul 22Someone left. Accounts closed at 5 PM. Mailbox to their manager.
  3. Aug 5Conference room screen and camera. Quoted first. Finished under the quote.
  4. Aug 14Internet outage, 1 hour 40 minutes. On the provider’s side. We pushed them until it was back.
  5. Aug 26Copier scans to email again. Broken since spring.
  6. Sep 8New hire, ready on day one. Laptop, accounts, phone and a 20 minute walkthrough.
  7. Sep 18Guest Wi-Fi split off. Visitors stay off your office network.

Illustrative.

For the owner Each dot is a change we made for you. Only the outage cost anyone time.

Things you never sawCaught by monitoring, done after hours, or handled for you.
  • 312updates installed across your 28 computers
  • 1server drive replaced before it failed
  • 14low disk space warnings cleared
  • 1firewall update, on a Saturday so nobody noticed
  • 4vendor calls made for you: internet, copier, phones and the screen installer
  • 2hours on hold with your internet provider, so nobody in your office had to be

Illustrative.

For the owner Most of our work never reaches your desk. This is what it was this quarter.

4. Computers and updates

ManageIllustrative figures

28 computers, one server, and the network gear that ties them together. At the end of September, 27 of the 28 computers had every update. The one that didn’t has been switched off in a drawer since August.

For the owner Your equipment is in good shape. The four oldest computers are on the budget, two at a time.

Every computer, and whether it’s up to dateOne square per computer, on September 30.

Illustrative.

For the owner Every computer in use has its security fixes. Insurers ask about this.

How old your computers areBy the year we bought them.

Illustrative.

For the owner Four are more than five years old. Replacing two at a time keeps the cost steady.

The rest of your networkChecked on September 30.
Server
Healthy. 61% of its storage in use, down from 78% after we archived old scans.
Firewall
Updated September 26. Its security subscription renews January 15.
Wi-Fi
Three access points, all current. Guests on their own network since September 18.
Copier and printers
Working. Covered by the copier company’s service plan, and we make the calls.

Illustrative.

For the owner The parts that keep everyone online are current and watched.

5. Backups, and the latest restore test

SafeguardIllustrative figures

Your server and your Microsoft 365 data were backed up every night, with copies kept in our Tampa and Dallas datacenters. A backup only counts if it comes back, so in September we brought your whole file server back from one.

For the owner If your server died tomorrow, you’d be working again in about two hours. We tested it in September.

Every night of the quarterOne mark per nightly backup.

Illustrative.

For the owner Not one night was missed. The late one finished before morning.

The restore test, September 17Your file server, brought back in our datacenter.
Restored
Your whole file server, 412 GB, from the night before
Checked by
Your office manager, who opened five files from it
Result
Passed
Next test
March

Illustrative.

For the owner This is proof your backups work, not just a note that they ran.

6. Security: your quarterly risk report

FortifyIllustrative figures

Email filtering stopped 1,286 junk and phishing emails before they reached anyone. Two people clicked a bad link, and both were blocked. 25 of 26 accounts need a second sign-in step, and 22 of 25 people finished this quarter’s training.

For the owner Security is getting better each month. Fewer people fall for the practice emails, and every account that matters has a second lock.

Stopped before the inboxJunk and phishing emails caught by filtering, by week.

Illustrative.

For the owner August brought a wave of fake invoices aimed at offices like yours. None of them reached your team.

A second sign-in stepOne dot per account.

Illustrative.

For the owner With the second step on, a stolen password alone won’t open these accounts.

This quarter’s trainingOne square per person.

Illustrative.

For the owner Training is the cheapest protection you have. Three people still need to finish.

Clicked the practice emailEach month everyone gets a fake. People who clicked:

Illustrative.

For the owner Your team is getting harder to fool: four clicked in July, one in September.

Also this quarter
  • 2bad links clicked, both blocked before anything loaded
  • 2staff addresses found in other companies’ data breaches. Passwords changed the same day
  • 63sign-in attempts from other countries, all refused

Illustrative.

For the owner Breaches at other companies are the most common way passwords leak. We watch for yours.

7. Licenses and spend

ManageIllustrative figures

We check every license against who actually uses it. This quarter we cancelled five you were paying for and nobody was using. Your Diversicom bill changed twice, both times because your headcount did.

For the owner You’re paying for five fewer licenses than in July. That’s about $112 a month back, $1,344 a year.

Software you pay forSeats in July and in September.
Software seats in July and September, and monthly software spend. Illustrative.
SoftwareJulySeptemberChangeWhy
Microsoft 36527252 fewerTwo people who left last year still had licenses.
Adobe Acrobat862 fewerNot opened in 90 days.
Zoom101 fewerYour meetings already run in Teams.
Monthly software spend$1,284$1,172$112 back$1,344 a year

Illustrative.

For the owner We look at this every quarter, so unused licenses never quietly pile up again.

Your Diversicom billPeople on your plan, through the quarter.

Illustrative.

For the owner Your bill follows your headcount, both ways. Nothing else changed it.

The one project, quoted firstConference room screen and camera.
Approved
July 15, in writing
Finished
August 5

Illustrative.

For the owner Anything outside your monthly plan is quoted in writing before we start. This one came in under.

Renewals coming upDates we track for you.
Nov 2
Your web domain. We renew it.
Jan 15
Firewall security subscription
Jan 31
Cyber insurance. We’ll do the questionnaire with you in December.

Illustrative.

For the owner Nothing here should lapse by surprise. We track the dates.

8. Risks, and what we recommend, ranked

Every serviceIllustrative figures

Ranked by what each one would cost you if it happened, and how likely it is. You decide. Anything that costs money is quoted first.

For the owner Two of these need your decision this quarter: number 1 and number 2.

Ranked, most important firstHow likely and how bad, from low to high.

  1. 1. One internet line

    In August a provider outage stopped the office for 1 hour 40 minutes. The next one could last longer.

    What we recommend

    Add a second line from a different provider that takes over by itself.

    About $85 a month, plus $250 to install. Illustrative.

    Manage How likely How bad Your call: Yes Not now

  2. 2. Four computers over five years old

    They’re slower, and more likely to fail on a busy day.

    What we recommend

    Replace two in November and two in February, so the cost is spread out.

    About $1,300 each. Illustrative.

    Manage How likely How bad Your call: Yes Not now

  3. 3. Three people behind on training

    Most break-ins start with one person clicking the wrong thing.

    What we recommend

    A short reminder from you.

    No cost. Illustrative.

    Fortify How likely How bad

  4. 4. Cyber insurance renews January 31

    The questionnaire asks about second sign-in steps, backups and training, and insurers check the answers when you make a claim.

    What we recommend

    Fill it in together in December, using the records in this review.

    An hour of your time. Illustrative.

    Fortify How likely How bad

  5. 5. The copier’s scan mailbox has no second sign-in step

    It can’t use one. For now it only works from your office network.

    What we recommend

    Switch the copier to scan straight to OneDrive, then close the mailbox.

    About two hours of our time, after hours. Illustrative.

    Fortify How likely How bad

Illustrative.

For the owner Ranked so the top of the list is where your money does the most good.

9. Next quarter: the plan, and the people moves coming

Every serviceIllustrative figures

October to December. A new hire, a departure, a desk move, two computer swaps if you approve them, and your insurance renewal.

For the owner If you say yes to both recommendations, next quarter costs about $2,850 once and $85 a month more. Everything else is already in your plan.

The plan, week by weekOctober 1 to December 31.
Self-service password resetPeople reset their ownNew hire startsReady October 16Web domain renewsNovember 2Two oldest computers replacedIf you approveSomeone leavesFriday, November 13Backup internet lineIf you approveAccounting desk moveFriday, December 4, after 5 PMInsurance questionnaireWith you, in December

Illustrative.

For the owner Every date your office will feel is on here, so nothing arrives as a surprise.

What we need from youDecisions and dates.
  • Yes or not now on the backup internet lineby November 1
  • Yes or not now on two replacement computersby October 23
  • Who gets the mailbox after November 13by November 6
  • A nudge to the three people behind on trainingthis week

Illustrative.

For the owner Two of these are money decisions. We’ll send written quotes for both.

Next quarter’s costs, if you approve bothEstimates. Exact quotes come before anything is ordered.
Next quarter’s costs if you approve both recommendations. Illustrative.
Two replacement computers$2,600
Backup line, installation$250
Backup line, service$85 a month
One time, if you approve both$2,850
Then each month$85

Illustrative.

For the owner These are estimates. You’ll have exact quotes before anything is ordered.

Prepared by your Diversicom team for your October sit-down. Your next review covers October to December and comes in January. Questions any time: 1-833-705-6669, where a real person answers in about 15 seconds, on average.

How the review works

Every quarter, we sit down with you, in person or on a call, and walk through a review like this one. You keep the copy. If you have Fortify, section 6 is your quarterly risk report.

What’s real here, and what isn’t

The sections are what we cover with you every quarter. The office, its people, the dates and every number are made up for this sample. We never show one client’s details to another.

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