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When your IT person leaves

They gave notice, they’re already gone, or you’re leaving your IT company. Either way, the first job is the same: get the keys into your company’s hands.

Do these three things today

  1. Get an admin login to your email.

    An owner should be able to sign in to Microsoft 365 or Google Workspace as an administrator, using their own account.

  2. Get the login to your domain name.

    It’s where your web address is registered. Whoever controls it controls your email and your website.

  3. Don’t delete or cancel anything yet.

    To lock someone out, block their sign-in. Deleting an account can take its email and files with it.

Call 1-833-705-6669 Make my 30-day plan

A real person on our team answers in about 15 seconds, on average.

General advice for most small offices. Every setup is a little different.

Your plan, with dates

Pick what happened and we’ll lay out the next 30 days with real dates, ready to print or add to your calendar. It all stays on this page. Nothing you choose is sent to us.

What happened?

Optional. Leave it blank if you’re not sure yet.

Your plan starts today.

30days, starting today

Add their last day to put the handover on your calendar.

Your 30 days, starting today

Want a hand with it? Call 1-833-705-6669 or write to us.

If your IT person gave notice

  1. Today

    In the first hour

  2. Today

    Before the end of today

  3. Within a week

    Within a week

  4. Not dated yet

    Before their last day

  5. Not dated yet

    Their last day

  6. Day 30

    The 30-day check

If they’re already gone

  1. Today

    In the first hour

  2. Today

    Before the end of today

  3. Within a week

    Within a week

  4. Day 30

    The 30-day check

If you’re leaving your IT provider

  1. Today

    Today

  2. Within a week

    Within a week

  3. Not dated yet

    Two weeks before it ends

  4. Not dated yet

    The day the contract ends

  5. Day 30

    The 30-day check

What to ask them to hand over

Give this list to your IT person now, so they can gather it before their last day. Test each login while they’re still there.Work down the list and tick what you already have. Whatever’s left is your list to find.Send this list to your provider, with the date you need it by. Test each login before the contract ends.

0 of 14 in hand

The logins

Backups, software and vendors

Equipment and know-how

Never write passwords on this list or send them by email. Hand them over in person, or through a password vault.

Your keys stay in your name

Whoever looks after your IT next, these should belong to your company, not to a person or a provider.

Your domain name
Registered to your company, with an owner’s email address on the account.
Email and files
Your company’s Microsoft 365 or Google Workspace, with an admin login an owner holds.
Passwords
In a password vault your company owns, so they stay when people go.
Backups
You know where they are, and you’ve seen a restore work.

With us

You own your documentation. Every password, configuration and network diagram is documented, and it leaves with you. If you ever decide to leave, we hand everything off cleanly.

If you bring us in

A structured 30-day onboarding, planned so your team keeps working the whole time. If your IT person is still there, we can sit down with them and take the keys over cleanly.

  1. Days 1 to 7

    Discovery and documentation

    We map your environment: devices, apps, vendors and licenses, while everything keeps running.

  2. Days 8 to 14

    Quiet deployment

    Monitoring and security roll out in the background.

  3. Days 15 to 21

    Taking over support

    We take over day-to-day support and verify every system.

  4. Days 22 to 30

    Live

    You’re fully on Diversicom, with documentation you own.

Questions owners ask

What if nobody can sign in as an admin?
Microsoft and Google both have a way to prove an account belongs to your company. It usually means adding a record to your domain, which is why the domain login matters so much. It isn’t instant, so start today. When a client needs it, we work with Microsoft or Google support to prove ownership.
Should they keep their access until their last day?
For their day-to-day work, usually yes. But an owner should hold an admin login of their own from today. At the end of their last day, block their sign-in, remove their admin rights and change the shared passwords they knew.
Can you work with our IT person before they leave?
Yes. We can sit down with your current IT person and take the keys over cleanly. The sooner we meet, the more we can learn from them while they’re still there.
What if our provider won’t hand things over?
Start with your agreement, and ask in writing for each item on the list, with a date. Your domain is the key that opens the rest: with it, you can prove to Microsoft or Google that your accounts are yours. If you’re stuck, call us and we’ll talk it through.
How soon can you take over?
Call us and we’ll tell you honestly on the first call. Once we start, our structured 30-day onboarding is planned so your team keeps working the whole time.

Talk it through with a real person

Tell us what happened and when. We’ll start with what to lock down first, then plan the handover with you.

Write to us 1-833-705-6669
Call Free Consultation