Frequently Asked Questions

What are your primary services?

Fully Managed IT Services – Diversicom monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

What business problems do you solve?

By leading with IT strategy and compliance guidance, Diversicom fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

What are your core services?

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
• Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service. This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Hardware Recommendations – Diversicom does not sell hardware, and never benefits financially for recommending the purchase of any device. This approach is crucial to ensuring a deep level of trust with our clients. We recommend hardware ONLY when purchases are needed and we are tied to no specific vendor. We also identify configuration options, ensure proper registration, and manage licensing and warranties.
• Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

How are you different?

Diversicom selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

Diversicom creates and maintains powerful, reliable, and secure IT systems by actively engaging and advising our clients in regularly scheduled Circle of Six Strategy Assessment with a vCIO.

How do you maximize responsiveness?

Diversicom is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it difficult or impossible to catch up.

What is your industry focus?

Operationally mature organizations in the following verticals:

• Professional Services
• Accounting
• Legal
• Finance
• Insurance
• Marketing
• Consulting
• Manufacturing
• Healthcare
• Nonprofit